The complaint had been closed as ‘unresolved’ because the casino failed jest to reply and cooperate in resolving the complaint. There had been istotnie progress even two weeks after the casino was notified about the player’s complaint. Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account. Since they used each other’s devices and payment methods several times, we had jest to reject the complaint.
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The player from Portugal is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. When he tried jest to use it a month later, the casino informed him that the premia has expired. We decided owo reject this complaint because we couldn’t force the casino to return an expired nadprogram and the player had more than enough time to play with it. The player from Greece has experienced a technical trudność while playing Blackjack. The player from Australia has experienced a technical trudność while playing auto Roulette.
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The complaint was resolved when the player confirmed that he had received his funds back. We marked the complaint as ‘resolved’ in our system and appreciated the player’s cooperation. The player from Canada is dissatisfied that the casino confiscated his winnings after reviewing his gameplay.
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However, after attempting owo withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name. As the player acknowledged that the phone bill państwa in her husband’s name, we considered the casino’s actions as justified and rejected the complaint. The player asserted that he only used ów kredyty account and made prior deposits. The casino’s actions were deemed appropriate as they followed their strict policy pan multiple account usage.